SOP Hotel HK Cleaning Front office / Lobby Area

 Cleaning Front office /  Lobby Area

Department: Housekeeping – Guest Room

Date Issued: .

Time to Train: 45 Minutes

Cleaning front office / Lobby Area:

Hotel lobby should be clean 24 hours of the day. All lobby and front office areas like flooring, ceiling, furniture, glass doors, glass windows, ashtrays, fixtures etc. should be clean at any given time.

Cleaning ashtrays:

1. Check all the ashtrays and the main porch area.
2. While emptying the ash trays make sure cigarette are not burning.
3. Empty ashtrays and ash urns into the trash.
4. Clean the ashtrays and return them to the correct spots.

Clear all trash bins:

1. Remove garbage from dustbins and clean them if required.
2. It is also a good practice to separate the recyclable items from the trash and place them separately.
3. If any trash found on the lobby area then pick them up immediately.
4. Replace the cleared dustbins to the original spot.

Clean and disinfect telephone, Kiosk touch screen:

1. Spray disinfectant on a dry cloth and clean telephone mouth piece, ear piece and telephone instrument.
2. Repeat the same procedure on all house phones and telephone receivers on the fax machine.
3. Wipe the kiosk touch screen and remove finger print marks using recommended micro fibre cloth.

Clean stairway handrails:

1. Remove cob webs, dirt’s etc before cleaning the handrails.
2. Apply cleaning solution and wipe the handrails.
3. If mild detergents are used then wipe handrails with a wet cloth to rinse away them away.

Clean all glass surfaces and windows:

1. Spray windows and glass surfaces with water or appropriate cleaning solution.
2. Use a squeegee and pull down from top to bottom.
3. Overlap each stroke slightly to remove all water or cleaning solution.
4. Use a lint free duster to wipe the glass surface so as to leave the entire glass surface shiny.

Carpet and furniture upholstery vacuuming:

1. Furniture is to be dusted and all the upholstery is vacuumed cleaned.
2. Connect the appropriate cleaning attachment for vacuuming upholstered furniture’s.
3. Vacuum furniture arm rest, seat back and the area behind the seat back.
4. Use a heavy duty vacuum cleaner to vacuum all the carpeted area on the Lobby / Front office.
5. Vacuum under desks and other areas, Move furniture as and when required.
6. Once cleaning is completed remove the vacuum dust bag and store the vacuum cleaner on the pantry.

Mop and Sweep lobby floor:

1. Sweep the lobby floor thoroughly.
2. Place appropriate signage to warn the guest before mopping lobby floor.
3. Mop with a damp cloth to remove all dust and dirt from the surface.
4. Buff the lobby once in a day also the dustbins and ashtrays are cleared time to time.
5. Clean all marble / tile /wood skirting with a damp cloth daily.
6. Sweep lobby floor on a regular interval and also when requested by the front office team.

Training Summary questions:

1. What is the best time mope and wax Lobby?
2. How to clean kiosk touch screen?  
3. Procedure for vacuuming lobby and front office area?
4. Steps for cleaning glasses and windows?
5. Why it is required to wipe the stair railing with wet cloth after cleaning?

Source:Setmyhotel

SOP Hotel HK Cleaning Elevator / Lifts

SOP  Cleaning Elevators / Lifts

Department: Housekeeping – Public Area

Date Issued: .

Time to Train: 15 Minutes

Cleaning Elevators / Lift :

1. Elevator is cleaned on a daily basis because of their volume of use.
2. The best time to schedule the elevator cleaning is either during late night or very early morning in order to avoid high usage.
3. Take the elevator out of service as per the properties policies.
4. The elevator / ligt door should stay open untill you have finished cleaning and then place the  elevator back to service.
5. According to the interior design and materials used on elevator, the appropriate cleaning methods and cleaning solutions to be used.
6. The public area attendant should follow the specific method to clean each different surface on  elevator for an effective cleaning.
7.  Start cleaning from the top to down to avoid resoling areas already cleaned.
8. Use a step ladder to reach the celing and clean ceiling with a feather duster.
9. Wipe the ceiling and lights with a damp cloth followed by a dry cloth.
10. Clean the mirrors and step back and check the surface for streaks.
11. Wipe button with a damp duster, Don’t spray cleaning solution on buttons as this may damage  them.
12. Dust around edges in the elevators.
13. Mop floor-eliminating stain.
14. Vacuum carpets using a high power vacuum cleaner.
15. Report loose or ripped carpeting to your supervisor and note in your assignment sheet.
16. Use dry cloth for high polish.  
17. Mirrors should be stain free, wooden surface polished and dust free, floors spotlessly clean.
18. Elevator / Lift door channel cleaning:
19. Elevator door channel should be free of dust and dirt at all given times.
20. Stop the elevator on every floor.
21. Both the inside and the outside of the elevator door should be wiped down.
22. Remove all dust particles, dust with the help of the vacuum cleaner.
23. Scrub the channel with a hand scrubbing brush.
24. Wipe it clean with a dry duster.

Training Summary questions:

1. What is the best time to schedule cleaning elevators / lifts?
2. What type of cleaning method to be followed by public area attendant for cleaning elevators?   
3. Why the cleaning to be done from top to down?
4. How can you check if the cleaning of the mirrors are properly done?
5. Steps for cleaning lift door channels.

Source:setmyhotel

SOP Hotel HK Cleaning Bathroom Tiles And Mirror

                                                 Cleaning Bathroom Tiles And Mirror

Department: Housekeeping – Guest Room

Date Issued: 

Time to Train: 20 Minutes

A. Cleaning tiles:

1. Apply diluted cleaning solution on to the scrubber and scrub top to bottom ensuring dirt/hair are removed from the tiles.
2. Clean small area of the tile and grout and then dry with a sponge.
3. Wet sponge with hot water and remove detergent.
4. Tiles have to be cleaned daily with diluted Cleaning solution.
5. They have to wipe dry, leaving no body fats or streaks on the tiles.
6. Recheck all tiles to ensure no dirty streaks are left on the tiles.
7. Care has to be taken around toilet and bathtub to make sure all tiles are dry.
8. Wipe all surfaces with a dry cloth.

B. Cleaning mirrors:

1. Use a damp sponge with water only to wipe the mirror.
2. Glass cleaner is not recommended for cleaning mirrors because it may leave streaks.
3. Dry and polish the mirror with a dry cloth.
4. Wipe entire area of glass.
5. Check for smudges and re-wipe.
6. From a distance check the mirror for stains and marks and leave the mirror spotlessly clean.
7. All glass surfaces have to be clean and shiny.

C. Cleaning of drain:

1. Spray small amount of cleaning solution on the drain cores.
2. Scrub with Scrubber on top and below of drain cores.
3. Wash with clean water.
4. Mop the drain cover and remove any ace of water from the drain cores or holes.
5. Drain holes not to have signs of dirt building or moping.  They are to be left smelling fresh.

Training Summary questions:

1. Why tiles to be scrubbed from top to bottom?

2. What is the frequency of cleaning tiles?   

3. What to be used to wipe the mirror?

4. What to be done if there are smudges on the mirror?

5. How to clean the bathroom drains?

Source:setmyhote

SOP HK Guestroom and Showrooms

SOP Guestrooms and Showrooms

Division : Rooms	Department : Housekeeping
Policy No : HK/	Pages :	Issue Date :
Subject : Guestrooms and Suites Showrooms
Issued By : Dept. Head	Approved By : General Manager

Objective

To ensure that showrooms are cleaned, checked and maintained on a daily basis.

Procedure (8.00am - 8.00pm

1. The section head shall appoint a Rooms supervisor to be in charge of maintaining the showrooms  and bridal suites.
2. The Rooms supervisor shall go up to check all showrooms after the morning briefing.
3. The Rooms supervisors need to touch up or clean the showrooms when necessary.
4.  All showrooms need to be air daily to ensure good air quality.
5. All showroom need to be ready by 8am daily.
6. Section head to follow up with additional items upon request from sales and marketing department.
7. Section head to inspect all show rooms on daily basis.
8. The Rooms supervisor needs to report to their section head for any discrepancies.
9. The Rooms supervisor needs to report to their section head for any defects.
10. The section head shall receive all feedback on the showrooms condition

           Source : Sandybeachresort