SOP HK Damaged & Missing Items

Damaged & Missing Items

Division : Rooms	Department : Housekeeping
Policy No : HK/ ......	Pages :	Issue Date :
Subject : Damaged & Missing Items
Issued By : Dept. Head	Approved By : General Manager

Objectives:

• To control an accurate inventory of damaged and missing items of the hotel.
• To ensure proper accountability is maintained for all items in guestrooms occupied by the hotel guests.
• To ensure that all damaged and missing items are replenished to guest with any unnecessary delay.

1. Set up an established par level for all items in guestrooms.
2. Standardized formation for all items in guestrooms.
3. Room Supervisors to inspect all items in guestrooms daily, particularly upon guest check out.
4. Any damaged and missing items in guestrooms must be reported back to Housekeeping department the soonest possible.
5. The Housekeeping Dept. shall inform the Front Office Dept for further action, such as charging the room guests for the damaged and missing items.
6.  All damaged and missing items will be compiled into the damaged and missing summary for audit purposes.
7. All damaged items will only be replaced when the mentioned items are verified by the Support Section.
8. All missing items will only be replenished when the mentioned items are documented by the Support Section.
9.  All requisition and replenishment of damaged and missing items to replace without unnecessary delay.
10. Disciplinary action shall be enforced for failure to inspect, report, requisite or replenish the damaged and missing items in guestrooms as stated in the above mentioned policy and procedure.

             Source : Paradise Sandy Beach Resort Hotel