SOP HK Supplies Requisition and Replenishment

Supplies Requisition and Replenishment

Division : Rooms	Department : Housekeeping
Policy No : HK/ P&P/	Pages :	Issue Date :
Subject : Supplies requisition and replenishment.
Issued By : Dept. Head	Approved By : General Manager

Objectives:

• To provide a proper and effective requisition and replenishment system for Housekeeping department.
• To ensure that guest supplies are properly used for guestroom operations purpose.
• To emphasize the importance of control and proper procedure to staff on requisition and replenishment of supplies

Types of supplies

They are:

•          Amenities supplies
•          Chemical supplies
•          Linen supplies

Policies & Procedures

1. Par level are established for all storage and pantries level.
2. User friendly requisition forms are assigned to all room attendants on duty after the morning briefing on daily basis.
3. The room attendants are required to inspect their amenities and linen supplies in their respective pantry and trolley at the end of their shift.
4. The room attendants are required to fill up the balance segment of the form after inspecting the balance supplies in their pantry and trolley.
5. The room attendants are required to provide accurate information in the requisition form.
6. The room attendants are required to submit in the filled requisition form to the Supports section before they go off duty.
7. The Supports staff will check the forms in detail and shall refer to the evening shift supervisor for any discrepancies.
8. The evening shift supervisor shall inspect the pantry again to verify the discrepancies.
9. The Suppports section reserve the rights not to replenish any requests that are improper.
10. The Supports staff are required to filled up the requisite segment of the form before replenishing the supplies for the room attendants.
11. The Supports staff will proceed with the properly filled requests and replenish their supplies accordingly into their trolley.
12. The Supports staff are required to pack the supplies into the trolley in a neat and orderly manner.
13. The Supports staff are required to inform their Section Head on the unavailability of supplies if any.
14. The Supports section head is required to brief the Rooms section head on the shortages the immediate morning.
15. The Supports section head have to ensure that the supplies are to be replaced the soonest possible.
16.  The Supports section head have to ensure that the daily replenishment  to be accurate in detail.
17. The room attendants are required to check their filled up trolley after every morning briefing.
18. The room supervisors are required to handle the tasks in case the respective room attendant is on leave or day off.
19. The Rooms section head have to ensure that all pantries and trolleys have to adhere to the par level and not exceeding the limit.
20. The Public Area section head have to issue out chemical and cleaning tools to the room attendants on every Sunday morning.
21. The Public Area section head is required to brief the Rooms section head on the unavailability of supplies if any.
22. Stern disciplinary reminders will be issued to all the Section heads for any failure on their part to comply the mentioned policies and procedures.

Source : Sandybeachresorthotel